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Refund Policy

We strive to ensure that our customers are satisfied with the products and services we provide. However, we understand that there may be circumstances where a refund is necessary. Our refund policy outlines the conditions under which refunds will be issued:

  1. Eligibility for Refunds:
    • Refunds will only be considered for subscription fees that have been charged within the last 7 days. Any requests made after this period may not be eligible for a refund.
    • Refunds may be issued if you experience a billing error or if the service was inaccessible for more than 24 hours due to issues on our end.
    • If you cancel your subscription within 24 hours after a renewal, we may issue a prorated refund for the remaining unused portion of your subscription period. However, this is subject to our discretion; otherwise, you will maintain access to the products and services provided through the subscription until the current billing cycle ends.
  2. Non-Refundable Items:
    • Payments for partially used subscription periods are generally non-refundable, except under exceptional circumstances.
    • Any charges related to one-time purchases, add-ons, or additional services that are not part of the recurring subscription are non-refundable.
    • Promotional or discounted subscription fees are non-refundable.
  3. Refund Process:
    • To request a refund, you must contact our customer support team via email within 7 days of the transaction. Provide all relevant details, including the reason for the refund request and any supporting documentation.
    • Once your request is received, we will review it and notify you of our decision within 7 business days.
    • If your refund is approved, it will be processed through the original payment method used for the purchase. Please note that it may take up to an additional 5 business days for the refund to appear on your statement, depending on your financial institution.
  4. Final Decision:
    • All refund decisions are made at our discretion and are final. We reserve the right to refuse a refund if we believe the request is fraudulent, abusive, or violates our terms and conditions.

By purchasing a subscription, you agree to this refund policy. We recommend that you review it carefully before completing your purchase.